An Amazon account is pivotal not only for buyers, sellers, and people who fill their shopping cart as wishful thinking. It allows access to Amazon Prime Video, Audible, IMDb, and many other services Amazon owns. But why not simply create a new one? Well, besides the potential balance from redeemed Amazon Gift Cards and vouchers, you must have a legitimate business need for having multiple accounts under the same ID and address. No matter how you look at it, known how to recover an Amazon account is crucial. Lucky for you, we’re determined to see you succeed.
1. Recover Amazon account by resetting the password
We’ll start with the simplest and most common reason Amazon account access gets lost. That is, of course, forgetting the password you use to sign in. Therefore, follow these steps to recover an Amazon account with a forgotten password:
- Go to the Sign-In page in the top right corner of the homepage.
- Click on Need help? then Forgot Password.
- On the “Password assistance” page, enter the e-mail address or the phone number linked to your account for Amazon.
- Click Continue and wait for the OTP (one-time-password) to arrive as an e-mail message or an SMS.
- Enter the OTP and click on Continue.
- Situational. If you’re logged in from an unknown location or device, Amazon might decide to double-check your identity. If you entered an e-mail, you might have to enter your phone number to confirm, and vice versa.
- Enter the new password two times. Click on Save changes and sign in.
- Congratulations, you’ve successfully recovered your Amazon account.
2. Recover Amazon account without two-factor authentication
The method above is quick and simple as long as you’re logging in from a familiar location and can enter one of the two necessary bits of information. But what if you don’t and have even configured two-factor authentication, which requires an active phone number at the very least? Amazon has thought of this, thankfully. Follow these instructions to restore an Amazon account locked with two-step verification:
- Head on over to Amazon’s Upload to Recover page, preferably from a familiar device and network.
- Attempt to sign in and let the two-factor authentication fail.
- Follow the on-screen instructions to take a picture of your identity document.
- Tip. Based on your state or country, Amazon will display the type of documents allowed.
- Suggestion. Cover the suggested information such as ID number or account number like on a voter’s card.
- Submit the photo and wait for 1 to 2 days for Amazon to respond via e-mail.
- If identity verification is successful, Amazon representatives will disable the two-factor authentication.
- If you no longer have access to the phone number, request to have it changed in correspondence or using the method below.
- Sign in with your old password or create a new one via the method above to finish recovering your Amazon account.
3. Contact Amazon Customer Service
This is a great way to restore access to the account for Amazon without access to the e-mail address and mobile phone number, regardless of the reason. You also stand a chance of restoring an old Amazon account you might have. With that said, here’s how to make Amazon Customer Support aware of your issues:
- Ask via forums. Visit Amazon Forum from another account. Although populated by members like you, they might know a Customer Service representative. Alternatively, one might drop in unexpectedly.
- Call them. Dial 1-800-388-5512 from the United States and Canada or 1-206-577-1364 internationally.
- Use web chat. On the Sign In page, click on Need help? > Other issues with Sign-In > select one of the issues. Click the Start chatting now button unless it’s disabled temporarily or for your country.