Restoring access to your Cash App account doesn’t have to be hard or scary, even if there are hundreds of dollars at risk. As long as you take a calm approach and follow the steps below, you can get back to it quickly. Let’s remind you of some. Making ATM withdrawals, depositing your paycheck into the account, a separate Visa debit card to keep things safe, and best of all, paying and receiving payments in seconds. Did you forget about investing in stocks and buying and selling Bitcoin? Is that enough of an incentive to try your best to learn how to recover a Cash App account? We think so!
A step-by-step guide to recover a Cash App Account
There are 4 things you should know before you do any steps:
- Once you create one Cash App account, its details are saved in the database of Square Inc., the parent company
- All of the data is encrypted
- It’s impossible to access the account without a PIN/passcode sent to your e-mail address or phone number every time you attempt to log in
- Cash App does NOT have an official phone number nor real customer service you can talk to by voice. They do have a text-based customer service, and an official free toll phone number, but the response is automated
1. If you still have access to your e-mail address or phone number
If you are already signed in to your new Cash App account, do this:
- Tap on the profile icon in the upper right corner.
- From the list, tap on Sign Out.
- In the Sign In screen, enter your old e-mail address or phone number.
- Enter the necessary information, such as your first and last name, SSN (Social Security Number), date of birth, etc.
- You’ll be transferred to the Add a bank using your debit card screen.
Enter the debit card number, expiration date, CVV, and ZIP code tied to your old account.
- After you tap on Save Card, you’ll be back to the home screen of the Cash App account you tried to restore.
Once again, you should already be signed to your new Cash App account.
- In the top right corner, tap on the profile icon.
- From the list of options, tap on Add a bank.
- Re-enter your first and last name in the two blank fields.
- Enter the $Cashtag of your new account if it hasn’t been added already.
- Enter the $Cashtag of your old account.
- You need to enter the e-mail address and phone number tied to your old Cash App account.
- Re-enter the e-mail address and phone number of the new account if needed.
- If you’re attempting this from an unknown device/location, they might ask you to enter a verification code sent to your old phone number or e-mail address.
- To confirm your $CashTags, you’ll need to enter the last 3 digits of your bank account/last 4 digits for your debit card/ZIP code of both the new and old accounts.
- The funds should be merged now.
When logged in to your new Cash App account, follow these steps:
- Tap the profile icon in the upper right corner.
- From the menu, tap on Personal.
- Add your old phone number and e-mail address to the appropriate text fields.
- You will receive an authentication code as either an SMS or an e-mail.
- Enter it into the app.
- The accounts will be merged now.
2. If you can’t access the phone number or email address
To clarify, to merge your old Cash App account to the new one you must remember at least one of the two. You have a better chance of success if you remember both, obviously.
- Download Cash App for Android or Cash App for iOS.
- Install and run the app, and you will see the Sign in to Cash App screen.
- Enter a new phone number or e-mail address.
Make sure they’re secure and no one else has access to them.
- Enter name, Social Security Number, date of birth, etc.
These should be identical to your old account, obviously.
- Now, enter the same debit card/bank details for the account you’re trying to recover, as this will be the proof of identity.
If it expired, enter the new card or bank details. Save the old ones, they’ll be useful in a second.
- Tap on Save Card.
- You’ll be redirected to the My Cash screen. Tap the profile icon in the top right corner.
- From the list of options, tap on Support, then the Can’t Access Old Account option.
- In the text box, describe the situation, including relevant details. You can write down the e-mail address/phone number, but don’t include any personal information yet.
- Submit the request.
- You’ll be asked to re-enter the e-mail address, then tap on Request Sign In Code.
- After you confirm your e-mail address, you should get a prompt reply from Cash App Customer Support.
- You will be asked to verify information tied to the old Cash App account.
Now’s the time to provide old debit card details and other personal data asked of you.
- If successful, the details of your old Cash App account will be merged. Your funds will increase based on your old Cash App balance.
3. Last resort options
You already tried the steps in the first section of the Cash App Contact page. There are three more options left:
- Visit Cash App Help in your browser.
- Click on Contact Support.
- Log in to your new Cash App account.
- Go back to the page, scroll down, and click on Contact Support.
- Explain your problem.
- Call an automated phone line at 855-351-2274.
- Send them a mail via Post Office at:
1455 Market Street Suite 600
San Francisco, CA 94103