Recovering a Discord account is essential if you plan to remain a part of an enormous online community. Although the platform’s main focus is low-latency, crystal-clear sound during VoIP (Voice over Internet Protocol) activities, it is far more than that. They support free server hosting, exchanging text, audio, image, and video files, and adding bots with pre-programmed or programmable actions. Moreover, they offer a massive database of stickers and allow you to tweak your account for every server separately. Therein lies the problem — unless you learn how to recover a Discord account, you can’t benefit from any of the features. Let’s help you fix that.
1. Recover Discord account from the website or app
This method is straightforward because Discord doesn’t allow a lot of input. This is deliberate, primarily because Discord usernames are public and can be found in a variety of ways. Also, not every user can/is willing to provide a phone number. With that said, Discord account recovery with a forgotten password works like this:
- Visit the Discord Login page in your browser. Alternatively, launch the desktop, Android, or iOS app.
- Enter your e-mail address into the Email or Phone Number (browser), Email (Android, desktop app), or Login with your email to start chatting (iOS) field.
Tip. A phone number may work but isn’t a preferred method, and we don’t recommend it.
- Click the Forgot your password? link below.
- Discord will send you a message to the e-mail address you provided.
- Click the link in the e-mail.
- Set a new password in the new tab and sign back into your Discord account.
Disable Discord two-factor authentication (Situational)
This is the situation we all dread — you have the correct login credentials, yet can’t access your account. The fact you set up the security measure responsible, two-factor authentication, only increases your frustration. Thankfully, as long as you did as Discord suggested, i.e., saved your backup code, the solution is quick. Before we start, we should warn you not to waste time with method 3 without a backup code. Discord won’t deactivate two-factor authentication or generate backup codes. Now, do this:
- Enter the 6-digit authentication code sent to your phone.
- If that’s not feasible, find your backup code in this fashion:
- Did you manage to log in anywhere else? If so, you can click the cogwheel icon or hamburger (three horizontal lines). Go to User Settings, then click on View Backup Codes under “Two-factor authentication”.
- Can’t log in? Discord proposed you download a file titled discord_backup_codes.txt when you set 2FA up. Search for it on your computer or mobile device.
- Despite the window still requesting a 6-digit code, enter your 8-digit backup code. Do not enter dashes or spaces anywhere.
- Click on Remove 2FA.
- You can now log in to your Discord account and set up a new two-factor authentication.
2. My Discord account was disabled. Help!
Although it’s hard, don’t panic. We frequently cover the issue of deactivated or deleted accounts separately. However, the only thing you can do is short and direct, hence we covered it here. This should give you solace if nothing else. With that said, were you the one that disabled it? If so, your login details are unchanged (or recovered using methods 1). Follow these instructions to recover a disabled Discord account:
- Sign in to your Discord account via the website or the desktop apps. This won’t work on mobile apps.
- You’ll see an “Account Scheduled for Deletion” message.
Tip. If you don’t, it means that either Discord deleted your account for an infraction. If you don’t get a “This account has been disabled. Please check your e-mail message” there’s an easy way to check. Ask a friend to search for it. If your account is named “DeletedUser#0000” with a red icon, that’s a dead giveaway.
- Click on the Restore Account link below the “I am sure!” button.
- After logging in, messages and notifications you missed will begin pouring in.
Note. The method above only works 14 days after someone initiated a Discord account deletion process. After that period, recovery is irreversible.
Suspect account hijacking? Here’s what to do
Another common reason for the recovery of Discount accounts includes successful hijacking, whether through keylogging, phishing, or even hacking. Do you presume that’s what happened? In that case, you can use the method below to reach out to Discord with little changes:
- Follow steps 1, 2, and 3 below.
- Select Hacked Account from the drop-down list under “Type of question?”
- Provide a phone number if such a text field appears.
- The rest of the steps are identical, although we strongly advise following step 6 in this case, as it can help prove your ownership.
3. Contact Discord Customer Support
If you exhaust all options, Discord Customer Service remains as the last resort. There are no guarantees you’ll get a quick response, let alone have your account reinstated. However, let us ask you this. Are you sure you didn’t break the Terms of Service? Has it been less than 14 days since you lost the account access? Can you provide some form of authentication regarding the account? Do you have reason to believe Discord’s algorithm suspended your account in error, likely after mass reporting? If the answer is yes to all those, you have nothing to lose and everything to gain.
Here’s how contacting Discord Customer Service works:
- Head over to the Discord Help and Support page.
- Select Help & Support or Trust & Safety under “What can we help you with?”
- Provide your e-mail address. Make sure it matches the one that belongs/belonged to the account.
- Under “Type of question?” select Forgot Email/Password, Account Deletion Request, or 2FA Lockout, depending on your issue.
- Fill out the “Subject” and “Description” fields concisely but with necessary details.
Optional. Click on Add file under “Attachments” if you feel like uploading a screenshot or a short video can help you illustrate your problem.
- Click on Submit.
- Wait for a response, which usually takes 1 to 3 days. The representative will check their internal logs, identify what happened, and act accordingly.