Have you lost your access to Mailchimp, the leading email marketing service? Well, there is nothing to worry about. There are lots of cases of losing access to your account. You may have lost your username or even your password. These are simple problems, and you can easily get back to your account once you figure out your username, or you reset your password. But what if you face some complex problems with accessing your device? For example, what if you have lost the mobile device in which you are signed in? Or, what if your authenticator app is not working properly. Again, there is nothing to worry about. We have got you covered. Here is a list of a few common things that could go wrong and the simple solutions to fix them. Just go through them one by one, and you can get back to your account!
Case 1 – You Forgot Your Mailchimp Username
Sometimes, there is a great load of usernames that we use every day, and it is really hard to keep track of everything. So, it is pretty common to forget usernames from time to time. Are you one of those who have lost your username and are struggling to spot a method to get it back? Do you still have the email address or the mobile number that you have linked with your Mailchimp account? Well, there is a simple method to get your username back! Just follow all the steps mentioned below, and you will get your username back in no time –
- Firstly, go to the Mailchimp Username Recovery Page (You can also get here by visiting the Mailchimp Login Page and then clicking on Forgot username?).
- Type in the email address that is linked with your Mailchimp account in the first box. If you haven’t linked your email address with Mailchimp, or if you don’t have access to your email account, you can click on the next option, Recover using the mobile number on your account.
- If you are using your mobile number to recover your username, make sure to select your country code and enter your mobile number before the next step.
- Click on Recover Username.
- Mailchimp verifies your details and if you have given the right email address or mobile number, then your username will be sent to you. If you have created multiple Mailchimp accounts with the same mobile number, then a list of all the usernames will be provided.
If Mailchimp keeps mentioning that your email address or phone number is wrong, then you probably have linked another email account or phone number with your Mailchimp account. Repeat the same process with any other email or phone number that you have.
Case 2 – You Forgot Your Mailchimp Password
Similar to usernames, we all are using a pretty huge load of passwords for a lot of applications today. We often find it difficult to remember which password is for which site. If it has been so long, we may even tend to forget our passwords. In such cases, how can you get back to your account? There are only two methods for this – Logging in without your password or resetting your password to a new one.
Method 1 – Logging in to Mailchimp Without Your Password
Just to make things easier, Mailchimp provides you with a method to log in to your account, without your password. However, you will need your username and access to your email address to complete this method. Ensure that this email address is the one that you linked with your Mailchimp account. Here is how you log in with your username and email address –
- Visit the Mailchimp Account Recovery Page.
- In the form that appears here, type in your username and email address in the two text boxes. Ensure that the email address that you enter here is the one that is linked with your Mailchimp account. Also ensure that you have access to this email address.
- Confirm that you are not a robot by clicking on the checkbox.
- Finally, click on Continue.
- You will receive an email from Mailchimp. This email will contain all the further instructions. Do all the steps as guided and you can access your account again!
However, in some cases, this method may fail due to some reasons. If you cannot regain access to your account by this method, you can try changing your password. Check out the next method to find how it works.
Method 2 – Changing your Mailchimp Password
With the first one failed, our only option is to replace your password. If you are wondering how to do it, here is the detailed procedure –
- Initially, go to the Mailchimp Password Reset Page. (You can also reach this through the general Mailchimp Login Page and clicking on Forgot Password?).
- Type in your username in the given text box.
- Click on Reset Password.
- If your username is correct, Mailchimp will email you (to the email address that is linked with your Mailchimp account) with a password reset link.
- Go to that link, and you can change your password now.
If you don’t remember both your username and password, then first follow the steps given in Case 1. After you have found out your username, proceed with changing your password.
Remember that you give a strong password and also ensure that you remember it after this. In this way, you won’t have to change your passwords every single time.
Case 3 – You Have Set Your Account With G Suite
Mailchimp also provides an option that you can set your account through G Suite. So, if you have set up your Mailchimp account with a G Suite account, then you can log in to Mailchimp only through your G Suite. Or else, you have to set up a username and a password to your Mailchimp account.
Case 4 – Your Authenticator Passcode is Invalid
In addition to your username and password, you can also use an authenticator to provide an additional layer of security to your Mailchimp account. If you have this enabled, you have to provide a passcode generated by your authenticator application every time you log in to your Mailchimp account. However, these passcodes may go wrong sometimes. In such cases, here is what you need to check twice –
- Ensure whether your authenticator passcode is for your Mailchimp account. Usually, authenticators provide authentication for a number of accounts and there is a great possibility of the passcodes getting mismatched.
- Always remember that all the passcodes generated by authenticators are valid only for a period of 30 seconds. If it exceeds 30 seconds, then this passcode will not work. You have to restart your authenticator application, get a new passcode and enter it again in the Mailchimp login page.
Case 5 – You Lost Your Mobile Device
So, if you have lost your mobile device, and you have set a two-factor authentication in it, then there is nothing to worry about. There is another method to help you log in to your account. When you set up two-factor authentication for the first time, Mailchimp would have provided you with a backup code. You can use that code instead of the codes from the authenticator app for once.
After you have used this backup code, Mailchimp will generate another backup code for you. Make sure to note that code down on a different device. In that way, you can get your backup code even when your current device is lost.
If you have lost your backup codes, and you are still logged in to your Mailchimp account, you can request a new set of backup codes from your settings page. In this way, you can use your backup codes for any future device failures.
Case 6 – Your Mailchimp Account is Deactivated
Once you create your Mailchimp account, you have to verify it through your email. You can log in to your account only if your account is verified and activated. If Mailchimp finds that you are inactive for more than a year, then it automatically deactivates your account.
If your account is deactivated, there is no other way to reactivate it. Your account will not be deleted, but deactivated. If you want to use Mailchimp again, there is no other way other than to create a new account. Since your account is not yet deleted, you must create an account with a new username.