Namecheap is a domain name registrar and web hosting company founded in 2000. The firm is headquartered in Los Angeles, California, with offices in Phoenix, Arizona, and Denver, Colorado. Being a renowned domain management company with 14 million+ domains, it’s unsurprising the business has a massive client base across 18+ nations. With so many users, it’s usual to have account-related issues arise from time to time. If you’re having such an issue, there are several ways to recover your compromised or blocked account for Namecheap.
If you need motivation, remember. Namecheap offers a wide variety of domain name management services, from simple domain forwarding to private registration and e-mail hosting. The company also provides web hosting services, including shared and reseller hosting, and virtual private and dedicated servers. Other services include SSL certificates, e-commerce solutions, and security tools. Let’s see how you can recover your Namecheap account using distinct techniques.
Recover Account for the Namecheap Platform via Password Reset
If you’ve forgotten your username or password and can’t access your account, you may use the Namecheap Password Reset form to restore your login information. You are required to enter any of the following details:
- Namecheap account username
- Email address on file
- Any domain name located in the account
If you have one of these bits of information, choose “Reset Password.” You’ll get a notification that the reset email has been sent to your inbox. If the username, email address, or domain you supplied is invalid, you’ll see a message similar to “You’ve entered an incorrect username, email address, or domain. Please try again.”
Typically, such emails should arrive in your inbox within a few minutes. However, because of some settings on the side of your email service provider, the letter may be identified as spam. If you can’t find the Password Reset email in your inbox and are confident that your email address is correct, double-check your “Junk” and “Spam” folders or log into your account on another device. To erase the old account password and start anew, follow the instructions in the Password Reset email. Two things to keep in mind:
- Your username will be mentioned in the email
- You’ll be redirected to a password reset page in a new browser tab where you need to provide the new password
New Password Instructions
As you probably know, it’s essential to keep your passwords strong and secure. With all of the data breaches in recent years, it’s more important than ever to make sure your passwords are up to snuff. Here are a few quick tips:
- Use a mix of upper and lowercase letters, numbers, and symbols in your passwords
- Avoid using easily guessed words like “password” or “1234”
- Make your passwords at least 8 characters long. The longer, the better!
- Change your passwords regularly, at least every 3 months
- Use a password manager to help keep track of all your different passwords
Alternative Method of Restoring Namecheap Account Access
You can try this recovery method in case you don’t remember your username or domain—even if your email is invalid. The Namecheap customer service staff can send the information you request to the email address they have on file for your account. You can submit a ticket to the Risk Management department if you do not have access, along with a receipt showing that money was paid from your account. Namecheap takes security and privacy concerns extremely seriously. That is why, in some circumstances, further identification data may be required. Here is how you can do that:
- Visit the Namecheap HelpDesk page.
- Select “Account Access” from the department list and press the Next button.
- Enter your first and last name, email, subject, message, and attach files if any.
- Select the radio button to agree to the service terms.
- Complete the CAPTCHA challenge to confirm you are not a robot.
- Click the submit button.
- You’ll receive the ticket ID like this, “#EFF-405-94313”, with your name, email, type of request, and priority. Note the ticket ID to check your request status.
If you can’t receive a response from the management team, you can connect with Namecheap Live Chat Support and communicate with them regarding the problem.
Ways to Recover a Locked Namecheap Account
Your Namecheap account can be disabled for a variety of reasons. The recovery of your account may require unique activities or the assistance of Namecheap representatives in certain situations. For instance, access to your account may be closed due to 3 consecutive failed username/password entries. In this case, please follow the same steps specified above to recover your account by resetting your password. If you don’t, your account access will be frozen for the next 24 hours.
This may make you wonder about what to do if you suspect someone took over your account. If your Namecheap account has been compromised, you can take these actions to recover it:
- First, try resetting your password. If that doesn’t work, contact Namecheap’s support team, and they will help you regain access to your account.
- Once you have retrieved account access, change your password and enable two-factor authentication to prevent this from happening again.