TeamViewer is a remote desktop software that uses an account or an ID/password combination to permit access, hence the importance of recovery. Without that, you or other people cannot gain entry to the machine remotely, rendering all its benefits useless. In contrast, setting a new password will prevent unauthorized people from getting into your machine, with or without your knowledge. This is even more critical today. After all, hackers and scammers have been known of taking advantage of people’s trust and laziness when it comes to switching credentials. With that in mind, we will demonstrate how to recover a TeamViewer password.
Two notable types of TeamViewer passwords
Before we start, we need to mention two notable passwords:
1. Personal password
This one is used for unattended access (Go to Advanced, then Advanced settings for connections to this computer and Personal Password). Though it lets you access the machine every time, it will never be visible to anyone, and will exclusively appear as an inaccurate number of dots. You can erase it in the same menu, by wiping all the black dots.
2. Zero-trust password
This is a 64-digit recovery code you can use as additional protection, similar to two-factor authentication. You must have activated it by logging in to your account and going to Edit profile → Security → Activate Zero-knowledge account recovery. You were encouraged to print it or download it, then save it securely. To perform account password recovery, you must enter it on top of a regular password. We’ll show this in method 4.
1. Generate a new password on the software home screen
While TeamViewer strongly suggests signing up for an account, this is not mandatory. Users who only want one-time use or to prevent someone who has credentials from gaining repeat access can simply generate new ones. The first option is to merely close TeamViewer completely and open it again. This may preserve the user ID (“Your ID”), but the password should be different. If that isn’t the case, users can click the rotating arrow next to the password so that TeamViewer assigns a new one. Another option is to choose the three-dot menu next to “Your ID” and pick a new password.
2. Use TeamViewer software to reset the account password
While we’re on the topic of software, we need to mention the high probability you created a TeamViewer account. If that is the case, do this:
- On the software home screen, click the hamburger menu in the upper left corner.
- Select the Computers & Contacts option in the left sidebar.
- You’ll now see a login screen. Click the Forgot password link below.
- Follow instructions (enter your e-mail, essentially) and select a new password for the account after clicking a link they emailed. We explained this in method 4 in greater detail.
3. Visit the online TeamViewer Password Reset page
Don’t have a TeamViewer installer or far from your machine? Not an issue—the remote software not only lets you log in to the website, which we’ll cover next, but also a straightforward page dedicated to resetting passwords. Here’s how to utilize a password reset page to recover a TeamViewer password:
- Head over to the TeamViewer Log On Lost Password page.
- Enter the e-mail address tied to your user account under “Email”.
- Solve the reCAPTCHA challenge.
- Click the Change password button.
- Note. You may have to accept cookies before concluding password restoration.
4. Recover your TeamViewer password via Management Console
This technique is identical to the one above. However, it includes one extra step, a “Sign In” page for the account. However, we’ve found that the direct approach described above doesn’t always work. For instance, it may lack the field for a zero-trust recovery password. With that acknowledged, follow these instructions:
- Visit the TeamViewer Management Console page.
- Click the Forgot password? link below.
- Enter your e-mail address again. TeamViewer will notify you to check your inbox.
- Click the reset link, and you’ll be taken to a page that includes two fields, “Password” and “Confirm password”. If you used the 64-character code, you’ll be asked to enter it in the additional field, “Password Recovery Code”.
- Click on OK, and you successfully managed to recover the password for your TeamViewer account.
5. Contact TeamViewer Customer Support
If everything you’ve tried fails, you may visit the free community forum on the official website or check the free knowledge base after searching for “account recovery” on the TeamViewer Customer Support page. If that doesn’t produce results, you can reach out to TeamViewer Customer Care if you have a license and an invoice number. Thus, if you paid for your version of the application, choose to:
- Make a free call to the number for your country during the allotted times, displayed on the page.
- Click on Chat with us to open their live chat.
- Select Contact Us under “Talk to our Support Team” to submit a ticket after choosing “Account” as the topic.