Uber is the first thing that comes to mind when we think of calling a taxi. That is the popularity and recognition the brand has achieved. As you may know, we need to create an Uber account to access Uber’s services. This will need a mobile number, email address, and password. However, there is always a drawback that comes with such practices. If you lose your account by some chance, you will lose all your account data: previous rides, your payment history, Uber credits, saved locations – everything! This may be because you have forgotten your password, lost your mobile number, no longer have access to your email address or anything of that sort. Whatever the reason, we are here to help you out. We have listed a few methods to help you recover your Uber account. Let’s start recovering!
Case 1 – You Forgot Your Password
Here are 2 password-related situations you can find yourself in:
Method 1 – Change Uber Account Password When You are Still Logged In
Sometimes, you are still logged in to your Uber account but want to change your device. To do this, you must sign in to the new device with the username and password – but you don’t remember them. What should you do now? The simplest method is to change your Uber password on your existing device and use this password to log in to your account on the new device. If you are struggling to find a method to do that, don’t worry. Let us discuss the detailed procedure to change your password while you are still logged on to your account.
- Open your Uber application (make sure that you are still signed in to your account).
- Click open the main menu, and select Settings from the options displayed.
- Once you are inside the “Settings” tab, click on Profile.
- Now, click right below the Password. You must now re-enter your previous password to continue.
- You will now get an option to change your password. Type in your new password, and re-enter it to confirm it.
- Click on Save to continue.
That’s it. You have now successfully changed your current password, and you can sign in to your Uber account on your new device with your username and the password you have just entered.
Method 2 – Recover Forgotten Uber Account Password
Have you misplaced your Uber password recently? You can access your account again only if you have changed your password. But to change your password, you need to log in to your account with your old password, and you don’t have it with you. So, how should you act now to access your account again? Are these questions going on in your head? If so, then we have a method just for you. Follow all the steps we provide, and you can access your account again in no time –
- Go to the official Uber Password Reset page.
- Click on I forgot my password on the bottom.
- You will now be taken to a new page. Enter your email address in the given field. Remember to type in the email address that is linked with this account.
- Hit Next.
- You will now receive an email from Uber containing a link to reset your password.
- Open your email and click on this link. Remember that this link can be used only once.
- Note. If you failed to do the necessary steps on the first try, it’s been more than 10 minutes since you received the link, or the link simply fails to open, perform all these steps again. You’ll get a a fresh email and thus a new reset link.
- You will now be taken to the password reset page. Type in a new password and confirm it.
That’s all. You have now changed your password successfully, and you can log in to your account with the new password that you have just registered.
Case 2 – Your Uber Account is Deactivated or Disabled
Your Uber account may sometimes get deactivated or disabled by Uber all of a sudden. If Uber detects some fraudulent activity on your account, it disables it after a review. If your account is disabled, you can no longer access it, book rides on it, or use any of Uber’s other services. Here are a few reasons for Uber to block your account –
- Violating the User agreement, or the terms and conditions stated by Uber.
- Logging in at the same time on multiple devices.
- Providing wrong or fraudulent credit card details.
- Claiming credit points from multiple accounts from the same device.
- Claiming credit points for the same bank details from different accounts.
- Using the same email address and phone number to create multiple accounts.
- Cancelling trips multiple times.
Uber can deactivate your account for many other unusual reasons that aren’t on the list. Whatever may be the reason, the result is identical. To help you out, we have listed a few ways to recover your account. Try them one by one, and you will be able to access your account again.
Method 1 – Contacting the Uber Support Team to Recover your Account
There are a lot of cases that Uber may have misjudged. There may be no complaints about you, but Uber may have disabled your account. In other cases, there may be some technical difficulties on your end, and Uber may have accidentally terminated your access. If this is the case, you can reach out to Uber Support and request them to reconsider. If your request is genuine, Uber will review your account and consider activating it again.
To do so, drop in an email to the support team at [email protected]. Ensure that you make your point clear and include as many details as possible. This will increase the probability of getting a review from Uber in the first place.
Method 2 – Using a Friend’s Credentials to Retrieve Your Uber Account
For this method, you will need a friend’s mobile number (or email address) to recover the account for Uber. We are going to trick Uber into believing that it is your account and make Uber reactivate it. So, get your friend, keep his mobile number (or email address) handy and start this method from the top.
- Uninstall your current version of the Uber app from your device.
- Go to the official Uber site and create a new account with your friend’s mobile number or email address.
- Go to the PlayStore, download, and install Uber application again.
- Sign in to the account that you just created with your friend’s mobile number or email address.
- You will receive an OTP to confirm your identity.
- After the verification is over, tap on the forgot password option.
- The password reset link will be sent to the email address that you mentioned before.
- Click on the link and change your password.
- Sign in to the account with the new password.
- Once you are inside the account, click on the three lined menu on the top. Go to Settings.
- Click on your profile.
- All the details you mentioned will appear here. Click on the mobile number and enter the mobile number of the account that was disabled.
- Verify the phone number by entering the OTP sent to your device.
That’s everything. You have now reactivated your disabled Uber account.