Need to restore access to your EA account? Not an issue – the process is much easier than you think. The first step to recovery is to gather as much information as possible – the more you have, the better the chances. Furthermore, it’s important that you start the process from a computer you used to access the service in the past. This will help immensely and can push things forward even if you run out of things to prove your identity with. It’s also important to be patient, as you might have to wait to talk to a real person. With that said, here’s how to recover EA account.
Guide to recover EA account
Forgot the password to your EA account?
Are you getting an error such as “Your credentials are incorrect or have expired. Please try again or reset your password”? Here’s what to do.
- Visit the EA Reset Password page.
- Enter your e-mail address or EA ID.
- In both cases, you will get a message saying Check Your Email.
- Check your Inbox and Junk folders for an email titled Reset Your Password.
- Click the link inside to open a new tab in your browser.
- Enter your new password twice and click Submit.
How do I enable and use EA Login Verification?
Now that you can log in, we recommend enabling Login Verification.
- Go to EA Security settings after you log in.
- Under Login Verification, click on Turn On.
- You’ll receive a verification code to the secondary email or phone number you added in the past. You can also add new ones under the Secondary Email/Phone Number options in the account settings.
This has multiple uses:
- It can prevent future hacking attempts.
- It gives you a secondary way to login after your primary email address is compromised or lost.
- This code is a requirement for some games, web, and companion apps. For example, you’ll need it access FIFA Ultimate Team (FUT).
If you have enabled this feature in the past, you’ll now get the following options after an unsuccessful login:
- Email *your secondary email address*
- Call *your phone number*
- Text *your phone number*
Click on Send Security Code, enter the code you received, and click Submit. And like that, you’ve restored access to your EA Account!
What to do if I lost my EA ID and email address?
Did you get an error such as “This account is invalid”? It might be a typo – try again! However, if you are sure you forgot or lost the credentials above, your best bet is to get in touch with EA. Luckily, they have trained agents you can talk to, called Account Advisors.
What do I need?
Your success hinges on these things:
- Provide the first email address that was linked to the EA account. You don’t necessarily need to access it.
- Any usernames you can remember. This includes your current or past EA IDs. If you linked these in the past, also mention your Xbox Live Gamertag or PlayStation Network Online ID.
- Invoices about the games you’ve purchased in the past, whether through Origin or EA Desktop.
- Sending the request from a familiar IP address and computer.
How to start the recovery process via EA Customer Support?
Follow these steps:
- Open the EA Contact Us page.
- Under Select the game or service, select Origin or EA Desktop App from the list.
- Under Select topic, select Manage my account.
- For Select issue, choose the one that fits your situation. For example, Can’t log in, Hacked account, Manage account details, or Restore account.
- Click on Select contact option.
- Click on Get help from an advisor without logging in.
- Follow the on-screen instructions. Use an e-mail address you can check regularly if you cannot sit in a queue to start talking via text or on the phone (in certain countries only). Alternatively, try this outside of busy hours.
- Prepare for a rigorous process of confirming your identity. Do your best to provide whatever is asked of you.
- Don’t be afraid to try again if you get rejected. There are no limits to the number of times you can send an EA account recovery application. However, you’ll need to divulge new information or provide new proof each time, no matter how small.