Can’t sign in to your account for Hill Climb Racing and need to restore access? This is a newer issue—in the early days of Android, the option didn’t exist. Consequently, if you changed, broke, or had your device stolen or performed a factory reset, you had to start anew. This was a huge issue in a game where chasing high scores, farming resources, and buying coins are key. Unsurprisingly, it left many users disappointed. Luckily, Fingersoft, the developer, introduced an automatic backup feature and tied it to user accounts. Therefore, to take advantage, you must learn how to recover the Hill Climb Racing account.
1. Login or restore accounts on supported platforms: Google, Facebook, Apple
Accounts in this game serve no other purpose but to provide cloud backup functionality to your in-game progress. Because Fingersoft doesn’t have the resources, manpower, or willpower to deal with cloud storage, Hill Climb Racing accounts technically don’t exist. Instead, you’re using intermediaries, Google, Facebook, and Apple ID/iCloud accounts, to benefit from their respective free cloud storage space and automatic data sync. With that said, the game and the sign-in screens are nearly identical on Android and iOS. Thus, as a quick reminder, to “generate” an account for Climb Hill Racing and enable the aforementioned feature, all you had to do was:
- Launch Hill Climb Racing or Hill Climb Racing 2.
- Tap the gear/cogwheel in the top right corner.
- Once the “Settings” menu opens, you could find a section titled Connect Account.
- You could now tap the appropriate icon to sign in to the aforementioned accounts or download data if it wasn’t synced automatically.
With what we said above, there are 3 things to keep in mind:
- You can only use a Google account on the Android version of the game, and an iCloud/Apple ID on the iOS one. Therefore, cross-platform access and consequent data restoration are impossible if you’re using either of the two.
- Facebook accounts are supported on both iOS and Android.
- The “Game Centre” feature is the only way to achieve cross-platform compatibility and continue your Android game progress on iOS and vice versa. Thus, if you’ve ever signed in using one, we suggest trying to restore your Facebook account first.
Besides the one we just mentioned, you can also benefit from learning to recover a Gmail account password with no phone, perform a removed Gmail account recovery, or restore an Apple ID account, whichever applies. This is the primary way to get your account for Hill Climb Racing back.
2. Recover your account for Hill Climb Racing by contacting Fingersoft
Tried to rescue your account to no avail? Unlike some developers that rarely react to comments and don’t reply to player inquiries, this one is well-known for being responsive. From our experience and that of thousands of other players, there are two effective methods of reaching out to Fingersoft:
- Fill out an online feedback questionnaire: Open the PlayHCR Feedback page. Now:
- Select I can’t get back my previous progress.
- Enter the name of the in-game player your account is tied to.
- Choose the latest league your in-game account reached.
- Put a checkmark in front of I had in-game purchases in my account if you ever bought coins (Some players report paying customers receive a faster response, but that’s speculation).
- If you were in a team, enter its name. Likewise, enter any player names on your friends’ list.
- Select Android or iOS at the drop-down menu at the bottom of the page, and click Next. Answer any remaining questions, such as contact details.
- Send a direct email. Forward an email to [email protected] and describe your situation concisely. Do not enter any personal details or login credentials besides those in the contact form above. Wait for a response and continue the correspondence with the representative.
Note. If you didn’t decide on a player name, you’ll be named “New Driver” by default. This is a problem for both methods. Luckily, if you haven’t deleted the game, you can launch it, tap the cogwheel/gear icon, then tap Game Version. You’ll now see your player ID in round brackets, e.g., 10.10.5 (1915).