An iTunes account used to be the primary way Apple users interacted with multimedia. Though the service was split into separate entities with new names starting with macOS Catalina, old users can still gain access. Moreover, it remains the only way to access these Apple services on Windows 10. Thus, the thought of losing that account and all its contents can be daunting. Fortunately, you can do a few things to try to recover your iTunes account if you can’t get in any longer.
There’s also a recovery procedure we demonstrated at the bottom you can use when you run out of options. It helps reconnect you to your Apple ID account if you don’t remember your password. Unfortunately, it may take a few days or longer to log in because of security concerns. While it may be an inconvenience, the process is essential. Now, let’s dig into several ways to retrieve your old account for iTunes.
Reset your password for an iTunes account via any Apple device or machine
Four quick steps below will let you set a new password from any Apple device, including Apple Watch and Mac. You’ll restore your iTunes account in the process. The settings are identical on all Apple devices, including Apple Watch with watchOS 8 or later. Once you have any of these devices in hand and are logged in, do this:
- Go to “Settings.”
- Tap “your name” > “Password & Security” > “Change Password.”
- Enter the passcode if you are signed in to an iCloud account.
- Follow the steps mentioned on the device’s screen to update your password.
Need to get into an iTunes account on your Mac with macOS Catalina or later? Here’s what to do:
- Go to Apple menu in the top corner.
- Go to “System Preferences”, then tap “Apple ID”.
- Select “Password & Security”.
- Select “Forgot Apple ID or password” when you are asked to enter your Apple ID password.
- Proceed to configure a new password like in the section above.
Utilize other users’ devices to recover your iTunes account password
You may use two apps, Apple Support and Find My iPhone, to change your Apple ID password on a friend or family member’s iPhone, iPad, or iPod Touch. You can also go to an Apple Store nearby and request that they let you use a device on-site. For instance, here’s how easy it is to use the Find My iPhone app to recover an iTunes account. Follow this method as a quicker alternative to the Apple Support app approach below.
- Launch “Find My iPhone app.”
- Ensure the Apple ID field is empty in the sign-in screen; if not, delete the mentioned ID.
- Next, tap “Forgot Apple ID or Password” and follow the on-screen steps to enter information.
Use the Apple Support app
After borrowing a secondary device, launch the App Store and download the Apple Support App. Open it and do this:
- Tap “Passwords & Security.”
- Tap “Reset Apple ID password.”
- Select “Get Started” > “A different Apple ID”.
- Type the Apple ID for your account.
- Tap “Next”, and follow the on-screen steps until you receive confirmation. No details you enter using this device are stored.
Last resort: Search Apple’s database
If you still can’t sign in or reset your Apple ID password, the company suggests you employ their online database search as the last remaining option.
- Visit the I Forgot page on Apple’s website.
- Type your Apple ID and if you have forgotten it, click the “look it up” link.
- Type your first name, last name, and Email ID to find your Apple ID.
- Once you find it, follow the same steps mentioned in the first method.
Started the iTunes account recovery process? Ensure you do this afterward
Once you submit a request for account recovery, you will receive a feedback email. It will include the date and time you can expect to regain access. Here are two key tips:
- You should not use the device you issued a request for account recovery on iforgot.apple.com with. Doing so might terminate the procedure.
- To keep the process uninterrupted, switch off all other Apple devices logged in with your account until it has been restored, and you have the credentials to sign in.
When the waiting period elapses, Apple sends you a text or automated phone call with instructions to regain access to your Apple ID. In rare cases, you may be able to accelerate the procedure or reset your password right away by providing credit card information to verify your identity. If you’re offered this choice, an authorization request will go out to the card issuer to finish authentication. Once you are done with the iTunes account recovery process and password reset, you will be asked to update your password. Follow the Apple post-recovery guidelines afterward.