Viber is a great free and secure calling application that allows you to make phone calls to any part of the world. To your friends, family, clients, you can make calls to any other Viber users for free of cost. But what happens when you lose access to this amazing application? You longer will be able to make and receive phone calls from your Viber contacts. You can’t enjoy the free service provided by them. This can be very frustrating especially if you have some important contacts you frequently call through Viber.
That’s why we crafted an article describing the method you can follow to get your Viber account back. The problems can be as simple as forgetting the Viber password to as serious as getting blocked on the platform. Whatever the reason is, you will find the answer to your questions in the sections below.
Recover Viber Account Password
If you forgot your Viber password for some reason, resetting it to something else is extremely easy. Follow the steps below to recover your Viber password.
- Go to the Viber Login Page.
- Click on the Forgot Password? link.
- It will bring you to the password reset section asking for your mobile number connected with the Viber account. Enter your mobile number.
- Click on Continue.
- Enter the code sent to your registered mobile number. You may also verify the code via voice call.
- Click the Continue button again.
- It will provide you a password reset form which you can use to reset your Viber password.
Be sure to note down the new password somewhere safe. It is also recommended to use a password vault such as Lastpass or Google password manager. So, if you forget it again, you can easily look at it.
Lost the Number or Phone connected with Viber
In some cases, if you no longer have access to your mobile number connected with Viber or the smartphone where you Installed it, there are a couple of ways you can find a workaround.
If you just lost the device where Viber Installed
In this case, the fix is as simple as installing Viber on your new device and logging into your Viber account using your SIM card. Your contacts will be restored immediately. However, if you want to restore the Viber messages, you should have a backup.
If you lost the number connected with Viber
If your device is stolen or lost with your SIM card in it, it can be a bit hard to get into your Viber account. As the mobile number is the primary identity of your account, the only way you can get back into your Viber is by being able to receive messages to the number connected with it.
So, the best option would be to reach out to the nearest SIM card retailer and take a new SIM card on the same number by providing your identity details. Then reinstalling Viber with the same number will recover all your Viber contacts.
Recover Blocked Viber Account
Viber will block your account for a number of reasons. The most common reason is spamming others. If the Viber system identifies your activity on the platform as suspicious, it will either restrict your access or completely block your Viber number.
But in some cases, Viber may accidentally block your account for spam. It can be a repeated call or messages that you made for making fun of your friends. But the system may not be able to differentiate that from the actual spam.
So, in this scenario, follow these steps to get your Viber account unblocked.
- Visit the Viber Request to Unblock Page.
- Fill in the requested details and submit the form.
Viber will contact you on the provided details and let you know further proceedings. If they find that the block was accidental, the account will be unblocked. Keep in mind that repeated violations might end up your Viber account being permanently banned.
How to Recover your Old Viber Account?
If you had an old Viber account that hasn’t been active for a while, you can still get it back. Unless it has been quite a while and Viber removed your account for inactivity, you can simply install the Viber application on your phone, enter the old account details and try to log in. If it says no account is present in the given information, chances are that your account got deleted permanently from the platform.
Recover Deactivated/Deleted Viber Account
If you manually deactivated your Viber account, all your messages, logs, contacts will be also deleted from the platform. You cannot get it back. Still, you may try contacting their support and asking them if there is any way you can get it back. If it hasn’t been a while since you deleted the account, there might be a slight chance of recovering your Viber data.